Fluent German-speaking Customer Service Consultant
Skive or Copenhagen
Are you a forward-thinking, customer-centric professional eager to explore exciting opportunities in an international landscape? If so, you might be the new team member we're looking for to elevate our German customer support.
Our Group Customer Service team is a collaborative and well‑established team, operating in both Denmark and the UK. Together, we deliver first-class service to customers across the board. Your role will play a crucial part in supporting Vikan's sales teams, ensuring our position as the preferred supplier and partner in the market.
You will engage in order processing, responding to customer requests, and guiding B2B customers via phone, email and live chat. Your primary tasks and responsibilities will be:
- Order processing
- Customer contact
- Customer Master data
- Claims handling
- Commercial tasks & Ad hoc projects
Commercial mind-set and experience from an international environment
You have a commercial and administrative background. You have experience with customer service, preferably from a similar position in an international company. Mastery of German and English both in speaking and writing is a must.
Your professional experience includes:
- Experience from a similar position
- Knowledge of CRM systems
- Ideally user of ERP systems (preferably Microsoft AX 2012)
- Competent user of Microsoft Office
- Experience with sales or sales support is an advantage
Service oriented problem solver with ambitions to learn about our products and interact with our customers
We are looking for a pragmatic and solution-oriented Customer Service Consultant who is passionate about providing excellent customer service. You have a commercial mindset, you are well structured and action oriented while demonstrating excellent communications skills. You thrive in a dynamic and team-based environment where two days are never the same.
Our new team member is a positive, engaged, organised and professional candidate who is highly motivated to learn about Vikan's product offerings and understand our customer value proposition. We would like to see candidates who:
- Have a pro-active customer mind-set
- Are service oriented with a focus on problem solving
- Work in a structured manner and demonstrate attention to detail
- Have team spirit and are organised
Join a successful international company
You will join the Customer Service Team team and will report to the Customer Service Manager. Your future colleagues are proud and dedicated and as an employee at Vikan you will work in a successful company with an open and informal communication structure, a strong company culture, and a clear strategy for growth. We offer a collaborative and enthusiastic workplace with a short distance from good initiatives to decisions and action. We have a visionary focus on the digitalisation journey and your personal and professional development is a priority.
We have focus on our employees’ health and well-being, offering an attractive framework for your employment including a personal health account, paid health insurance, a solid pension scheme, as well as a canteen with emphasis on healthy and varied breakfast and lunch options.
Send your CV
We handle applications on an ongoing basis and will fill the position as soon as we find the right candidate, so please send your application sooner rather than later. We have assigned external recruiting services for this position. All applications are handled with full confidentiality.
About Vikan
Vikan develops, manufactures and markets professional cleaning solutions that help keep food production and other hygiene-sensitive environments cleaner and safer. Recognised leaders in research and product development, Vikan has been setting standards in effective, durable cleaning tools and advanced services for decades. A profound knowledge of cleaning standards, methods and technologies, coupled with a unique model for co-innovating with customers, help make Vikan the clear leader in hygienic cleaning solutions worldwide.
The company is owned by the Vissing Foundation. This ownership structure has an influence on the company's values and the way of doing business. The Vissing Foundation supports three purposes: Medical and near-patient research related to cancer and diabetes, research in sustainable energy and support of marginalised children and young people through projects and activities.
Vikan has operated for over 125 years with headquarter in Skive, Denmark and is a global leader in the industry serving more than 90 countries and employing app. 315 employees in 10 countries. Vikan is a financial solid company with a positive growth. In 2024 Vikan reached a turnover of DKK 687 million and a result before depreciation (EBITDA) of DKK 144 million.
Integrity, Diligence, Ingenuity and Drive are core values in our company. Read more about Vikan at www.vikan.com
INFORMATIONER OM STILLINGEN:
- Arbejdspladsen ligger i:
Skive Kommune
-Virksomheden tilbyder:
-Arbejdsgiver:
Vikan A/S, Rævevej, 7800 Skive
-Ansøgning:
Ansøgningsfrist: 10-03-2026;
Se mere her: https://job.jobnet.dk/find-job/6f3be1df-d762-438b-9855-3438d8918c3c
